Terms of Services

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.These Terms, and any Contract between us, are only in the English language.

1. Information about us

1.1 We operate the website www.prakashgem.com. We are Prakash Ltd a company registered in England and Wales under company number 08228516 and with our registered office at Flat 12, 1 Duke Street , Leicester LE1 6WB.

1.2 To contact us, please see our Contact Us page.

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 3% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

3. Use of our site

Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

4. How we use your personal information

We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

5. If you are a consumer

This clause 5 only applies if you are a consumer.

5.1 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5.2 Certain Products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site.

5.3 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. If you are a business customer

This clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

6.2 These Terms and any document expressly referred to in them and our Privacy Policy , Terms of Website Use and Website Acceptable Use Policy constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or any document expressly referred to in them or our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy.

7. How the contract is formed between you and us

7.1 For the steps you need to take to place on order on our site, please see our on-line store.

7.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.

7.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products can be supplied (Confirmation). The Contract between us will only be formed when we send you the Confirmation.

7.5 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

8. Our right to vary these terms

8.1 We may revise these Terms from time to time in the following circumstances:

(a) changes in how we accept payment from you; or
(b) changes in relevant laws and regulatory requirements; or
(c) changes to our business practices.

8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

9. Your consumer right of return and refund

This clause 9 only applies if you are a consumer.

9.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

9.2 However, this cancellation right does not apply in the case ofany made-to-measure, bespoke or custom-made products;

9.3 You should be aware that the vast majority of our products are made-to-measure and custom-made in respect of which you will not have any right of cancellation.

9.4 Your legal right to cancel a Contract starts from the date of the Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

9.5 To cancel a Contract, you must contact us in writing by sending an e-mail info@prakashastrologers.com or by contacting our Customer Services telephone line. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date we received the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

9.6 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and not before we have examined the Products if returned by you to ascertain the validity of any fault alleged by you or to ascertain if you have damaged the Product. If you returned the Products to us because they were faulty or mis-described, please see clause 9.7.

9.7 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

9.8 We will refund you on the credit card or debit card used by you to pay.

9.9 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection];

(b) unless the Products are faulty or not as described (in this case, see clause 9.7), you will be responsible for the cost of returning the Products to usor, where relevant, the cost of us collecting the Products from you

(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

(d) If the Products upon inspection by us are damaged through your own acts or omissions then we reserve the right to make a deduction from the refund in whole or in part for the cost of repairing or reworking the Product, in the event of being damaged beyond repair a total deduction will be made from the refund.

9.10 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Confirmation.

9.11 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

10. Delivery

10.1 Your order will be fulfilled by the estimated delivery date set out in the Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

10.2 Delivery will be completed when we deliver the Products to the address you gave us.

10.3 The Products will be your responsibility from the completion of delivery.

10.4 You own the Products once we have received payment in full, including all applicable delivery charges.

11. International delivery

11.1 We deliver to a number of countries (International Delivery Destinations). However there are restrictions on some Products for certain International Delivery Destinations, so please contact us before ordering Products.

11.2 If you order Products from our site for delivery to an International Delivery Destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.]

13. Price of products and delivery charges

13.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause Error! Reference source not found. for what happens in this event.

13.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Confirmation.

13.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

13.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time.

13.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

14. How to pay

14.1 You can only pay for Products using a debit card or credit card acceptable to us.

14.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card upon Confirmation.

15. Our warranty for the Products

15.1 We do not provide any warranty for the Products unless you are a consumer, in which case your Statutory rights remain unaffected.

16. Our liability if you are a business

This clause 16 only applies if you are a business customer.

16.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

16.2 Nothing in these Terms limit or exclude our liability for:
(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act
1979 (title and quiet possession); or

(d) defective products under the Consumer Protection Act 1987.

16.3 Subject to clause 16.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;

(b) loss or corruption of data, information or software;

(c) loss of business opportunity;

(d) loss of anticipated savings;

(e) loss of goodwill; or

(f) any indirect or consequential loss.

16.4 Subject to clause 16.2 and clause 16.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 10% of the price of the Products.

16.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

17. Our liability if you are a consumer

This clause 17 only applies if you are a consumer.

17.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

17.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

18. Events outside our control

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 18.2.

18.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, supplier delays, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

19. Communications between us

19.1 When we refer, in these Terms, to “in writing”, this will include e-mail.

19.2 If you are a consumer:

(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you must contact us in writing by sending an e-mail or by contacting our Customer Services telephone line. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail info@prakashastrologers.com then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

(b) If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to Prakash Ltd at Flat 12, 1 Duke Street , Leicester LE1 6WB. You can always contact us using our Customer Services telephone line.

19.3 If we have to contact you or give you notice in writing, we will do so by e-mail [info@prakashastrologers.com or by pre-paid post to the address you provide to us in your order.

19.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 48 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

20. SERVICES

20.1 In addition to selling Products we also supply services. Those services consist of astrological consultations (the ‘Consultation’) which based upon your particular belief suggest that there may exist a relationship between astronomical phenomena and actual events allowing us to explain negative and positive aspects of your persona and lifestyle linked to the positions of the sun, moon, and other planetary objects at the time of your birth. In the course of providing the Consultation we may on your request suggest ways in which to harness your persona and lifestyle, (the ‘Advice’) by way of example and without limitation, adaptations to your work and life style, performance of certain tasks or the seeking of objectives and or the embracing of gemstones and precious metals holistic healing remedies (‘Jewellery’)

20.2 In providing the Consultation and the subsequent Advice we do not warrant that the Advice given will ensure that you achieve the objectives that you so desire and the Advice is merely guidance which should you choose to rely upon you do so entirely at your discretion only. Accuracy of the Advice cannot be guaranteed or implied. Advice may or may not influence your decisions and/or behaviour. You agree that by seeking the Advice you take full responsibility for all and any consequences acted upon in utilising the Advice. For questions of a medical nature please consult a doctor or a medical professional. Financial or speculative queries should be referred to expert financial advisors. Persons under 18 years of age must receive the consent of a parent if they wish to purchase a Consultation or Advice, however, We do not monitor or take responsibility for screening customers or their age status. By seeking the Consultation and Advice you agree that you do so of your own free will and subject to your statutory rights you will not hold us culpable or responsible in any way for any consequences which you might experience as a result.

20.3 We will rely upon any and assume any personal information you supply to us to be accurate. Its accuracy is imperative in order to ensure the Advice given is suitable and adequate for your objectives. We will not challenge or question the personal information you supply.

20.4 For the purpose of these terms and conditions Consultations and Advices are a Product.

20.5 The Advice given is non-transferable and particular to you alone. The Advice given is non transferable and particular to you alone. You acknowledge that you will not at any time use or disclose to any third party the contents of the Consultation or the Advice. This restriction does not apply to any use or disclosure required by law or any information which is already in, or comes into, the public domain otherwise than through your unauthorised disclosure.

21. jewellery

21.1 In the event part or all of the Product(s) purchased consists of Jewellery then only upon written request prior to check out will we supply you with either a certification of the authenticity of the gemstone and/or Assay Office Hall marks on any precious metals . The certification will be supplied to you within 14 days of our receipt of the same. The provision of the certification and/or the Assay Office Hall marks will be chargeable. Unless requested prior to check out we are under no obligation to provide either the certification or the Assay Hallmarks.

21.2 Items of Jewellery are made-to-measure, bespoke and custom made. In this regard the Consumer Protection (Distance Selling) Regulations 2000 do not apply and you will have no right to cancel your order once placed.

22. Other important terms

22.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.

22.2 You may only transfer your rights or your obligations under these
Terms to another person if we agree in writing.

22.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

22.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

22.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

22.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

22.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.